Returns & Refunds
Refund Policy
Last updated: 18 September 2026
At Tuned To Us, every song is individually created and personalised using the names, memories, stories, messages and preferences you provide to us.
Because each song is made specifically for you and production may begin shortly after your order is placed, our cancellation and refund policy differs from that of standard, non-personalised products.
Cancelling Your Order
If you wish to cancel your order, please contact us as soon as possible at support@tunedforus.com.
If production of your personalised song has not yet begun, we may be able to cancel your order and issue a refund.
Once work on your personalised song has begun, cancellation may no longer be possible, subject always to any rights you have under applicable consumer law.
Personalised Products
Each Tuned To Us song is created specifically from the information you provide and cannot ordinarily be resold to another customer.
For this reason, we generally cannot provide refunds simply because you:
- change your mind after production has begun;
- no longer want or need the song;
- would prefer a different melody, vocal style, arrangement or other subjective creative choice; or
- provided incorrect information when completing your order.
This does not affect your statutory consumer rights.
If There Is a Problem With Your Song
If we have made a material mistake or there is a technical problem with your delivered song, please contact us.
This includes situations where:
- we used materially incorrect information despite you providing the correct information;
- you received another customer’s song;
- your audio file is corrupted or cannot reasonably be accessed;
- important personalised details materially differ from those submitted with your order; or
- the service or digital content otherwise fails to meet requirements imposed by applicable consumer law.
Please email support@tunedforus.com with your order number and details of the issue.
Depending on the circumstances, we may correct the issue, revise the affected part of the song, replace or redeliver the file, provide an appropriate price reduction, or issue a refund where required.
Information Provided by the Customer
Your personalised song is created using the information you submit during the ordering process.
Please carefully check names, spelling, dates, memories, pronunciation instructions and other important information before submitting your order.
If an error in the finished song results from incorrect information provided by you, this will generally not be considered an error on our part.
However, please contact us and we will try to help where reasonably possible.
24-Hour Priority Delivery
If you purchase 24-Hour Priority Delivery, your order is placed into our priority production queue.
If we fail to provide the purchased priority service as agreed, please contact us at support@tunedforus.com. We will investigate and provide any remedy required under applicable law, which may include refunding the Priority Delivery charge where appropriate.
Duplicate Charges
If you believe you have accidentally been charged more than once for the same order, contact us at support@tunedforus.com.
Once confirmed, any duplicate payment will be refunded.
Approved Refunds
Approved refunds will normally be returned to the original payment method.
After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Your Consumer Rights
Nothing in this Refund Policy excludes, restricts or replaces any statutory rights or remedies that cannot legally be excluded.
If your personalised digital product or service is faulty, materially not as described, or otherwise does not meet applicable consumer-law requirements, you may be entitled to a remedy regardless of the personalised nature of the product.
Contact Us
For cancellations, problems with your song or refund enquiries:
Tuned To Us
support@tunedforus.com